Shipping Policy

 Wooden decor & Wooden lamp Rates:

Pegboard & Customized Rates：

 (In case of force majeure factors such as Covid-19, there will be a slight delay in shipping. We will inform you by email.)

Non-Mainland US and International Delivery

We are able to  process orders from non-mainland US addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands.

International customers are responsible for any import duties and taxes, these may be payable before the goods are delivered.

How quickly will my order arrive?

Our aim is to dispatch all orders placed  before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.

What days will my order be delivered on?

Our couriers deliver between 07.00 and 18.00 Monday to Friday.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on  +86 15521372782 or email us at service@iwoodliving.com

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on +86 15521372782 or by email at service@iwoodliving.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

US Mainland returns are free please contact us for our freepost address.

Please do not return a damaged order to us without contacting us first.